Shipping Policy

Updated: 01/06/2022

Our products will be dispatched between 1 to 3 business days from receipt of payment and artwork approval. Our average dispatch time is within 48 hours after payment,  in most of the occasion,  since we don’t like our customers to wait for their purchases. We use Australia Post or other premium Courier services to delivery our parcels. It is strongly advised to regularly check you order status on Australia Post website to track the status post delivery.

Deliveries within major metro areas across Australia arrive within 5 business days once we process your order. If you live in a regional area then we suggest you allow up extra time for your goods to arrive.

We strive to deliver products purchased from the website in excellent condition and in the fastest time possible. If this is your first order with us, please read these sections if possible. If you have a voucher you can use it for your purchase.

  • A shipping charge will be applicable to all orders unless listed specifically in the item description or a valid coupon is available.
  • If you cancel part of the order, shipping charges will not be refunded. If you return an order delivered to you, original shipping charges will not be refunded.
  • We DO NOT provide insurance on shipping by default. If you need insurance, please write to us separately once you place your order. In some situation, we may add insurance completely at our discretion.

Free Shipping:

  • If the product has FREE SHIPPING it will be delivered without any extra shipping cost to you.
  • If you cancel the order with FREE SHIPPING after the order is processed, but not shipped, within 2 hours of the order we will not charge any fees.
  • If you cancel the order after the order is processed, artwork is shared and shipped, you will have to follow the Return Policy

Third-Party Warehouse:

  • It is not always possible to stock all the items in our warehouse, hence we use the third-party warehouse to stock items. If this product is coming from there, we will need extra time to process. For more information contact us before placing the order.
  • We use Australia Post for delivery of most of our items. We can, however, use any other trusted courier partner for our delivery without any prior notice to you. In most of the scenarios, we offer tracking number which can be tracked easily on the courier provider site. We will also offer express and next day service on certain items. If you need your items quickly, please select this option.
  • We can use other parcel services when the items are larger in size or weight.
  • You should be able to track the items online on the Australia Post website once they are delivered. Some of our items are sent as a normal post without tracking to avoid extra shipping cost as this is the only way to give the best service to our customers at a reasonable cost.

Cancellation and Returns

  • Since our products are customised we DO NOT accept cancellation or return unless it has major defects.
  • For all inquiries or questions email sales@theengravingshop.com.au prior to placing an orders

Please use below important links for further checking the status of our service providers

  • https://auspost.com.au/service-updates
  • https://auspost.com.au/mypost/track/#/search
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